Personalization Force
Tailor every message
Tune tone, inject brand phrases, and preview how Apptent delivers each reply with clarity.
Guided Style Library
Guided Style Library
Preset and custom tones ensure consistency across channels while letting your brand voice resonate.
Adaptive Prompts
Adaptive Prompts
AI cues remind reps about context, sentiment, and compliance before any send.
Persona Memory
Persona Memory
Accounts, preferences, and contact history shape responses that feel personal.
Recording Intelligence
Recording intelligence
Automatic transcripts, emotion tagging, and intent mapping feed back into every future exchange.
Intent Mapping
Segments conversations by goals so actions stay relevant.
Emotion Signals
Detects tones to coach responses and route to expert agents.
Adaptive Coaching
Summaries highlight opportunities, risks, and follow-ups.
Insight Dashboard
Insight Dashboard
Connect insights to CRM, contact center, and compliance tiers.
Banking Flow
Bank account journeys simplified
Apptent orchestrates identity checks, document assistance, and live support when opening a new account.
Step 01
Establish the relationship
Warm greetings, disclosures, and identity verification happen smoothly.
Step 02
Guide document submission
Smart prompts explain requirements, languages, and uploads.
Step 03
Confirm and empower
Next steps, alerts, and proactive follow-ups ensure satisfaction.